Dispute Resolution

Whilst we always strive to provide the best possible service, we understand that there may be times where you are not satisfied. If this occurs, and you wish us to do something about it, we have a formal process in place to address your concerns.

Internal Dispute Resolution

If you do have a complaint, please contact the Complaints Officer as listed below.

Complaints Officer: Matthew Kenworthy (Director)
Phone: 08 9468 7270
Email: matthewk@qafinance.com.au
Address: Ground Floor, 261 Berwick St, East Victoria Park

If you choose to contact us by email, please make sure you include as much information as you can.

You should explain the details of your complaint as clearly as you can. You may do this verbally or in writing. When we receive a complaint, we will attempt to resolve it promptly.

External Dispute Resolution

If you are not satisfied with how we have handled your complaint, you may make a formal complaint to our External Dispute Resolution Scheme Provider. The details of our EDR Scheme membership are set out below.

EDR Scheme Name: Credit Ombudsman Service Limited
EDR Membership Number: M0025785
Phone: 1800 138 422
Address: PO Box A252, Sydney South NSW 1235